Jan 22, 2014
My first: I greeted my plumbers that will do my bathroom plumbing and told them the story of my renovation.
I was
heading out to go to my job and saw the plumbers getting out of their vans to
head in to my house to do my rough-in plumbing. I went over to meet each of them and tell
them the story of why they were hired to do this job.
This is a first for me because, normally, I would not have gone over and met these guys. I would have just waved, said
that I was the owner, and then left for work. BUT, on this day, I decided to go on over and meet
each of them and tell them about the renovation being my endeavor to
"live" in my living space and quit using it as storage space for my
stuff. I also talked about my age and said that "it was about time".
I left them a little happier, I think, and ready for work...oh, and I guess I
was happier too!
The amazing thing is that when I returned (and it was their quitting time), we talked like we were long time friends. I felt that we had a connection because I was open with them about my intentions and ultimately about me...I was more than just a customer. I was their friend...
About a week later, two of the plumbers came back to do the finish plumbing. I was there to greet them and make pleasant conversation. As they were leaving, they told me they wished all their customers were as nice as I was. Unfortunately, some of them are NOT. Their comment made me feel sad for their having to put up with people's bad moods. However, I felt warm inside, thankful that I was the bright side of their day!
About a week later, two of the plumbers came back to do the finish plumbing. I was there to greet them and make pleasant conversation. As they were leaving, they told me they wished all their customers were as nice as I was. Unfortunately, some of them are NOT. Their comment made me feel sad for their having to put up with people's bad moods. However, I felt warm inside, thankful that I was the bright side of their day!
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